Aju Business Daily

SEOUL -- CJ Logistics, the logistics wing of South Korea's CJ Group, has adopted a virtual artificial intelligence assistance system to improve service quality and efficiency by delivery workers.

"We plan to continue adopting new technologies to provide a better work condition to our delivery workers and also provide upgraded services to customers," CJ Logistics said in a statement Friday. 

According to the Korea Integrated Logistics Association, South Korea's logistics market has grown fast to 5.6 trillion won ($4.8 billion) in 2018, thanks to the thriving ecommerce industry. CJ Logistics dominates the market with its share standing at 48 percent.

CJ Logistics' high market share has caused a heavy burden to delivery workers who should conduct parcel delivery and customer services such as receiving customers' phone calls and answering questions about when their parcels would arrive.

CJ Logistics deliverymen can manage delivery schedules with the new system that automatically answers questions through text messages and provides information about parcels and destinations using an artificial human voice.

DHL, a global logistics company, regards big-data driven AI as a game changer as it can be used to optimize delivery routes, detect financial anomalies, predict risk factors and manage cargo capacity.